Refund Policy

We pride ourselves in our product quality with strict quality control checks in place. To provide you with additional peace of mind, we also offer a comprehensive 30 Day Returns guarantee for each orders. Buy with confidence and enjoy a great shopping experience!

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at service@menggood.com. After receiving info, place the item securely in its original packaging and include your proof of purchase, and mail your return to the return address.

Items sent back to us without first requesting a return will not be accepted.

If due to our reasons, the goods received are damaged or not correct, and the customer is not required to bear the shipping fee for this reason.

You can always contact us for any return question at service@menggood.com.

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds

Kindly allow between 3-6 business days for our after sales team to process your request. After this, please note the refund times below:

For credit card refunds, please allow between 7-14 business days for the transaction to process.

For PayPal refunds, please allow up to 48 hours for the transaction to appear in your account.

 

Return Shipping Costs & Address

We aim to offer services that will benefit all of our loyal customers. All of our other worldwide customers can return to our warehouse. Please always Contact Us prior to returning the items by submitting a ticket to obtain an R.M.A form (Return Merchandize Authorization) with the related address.

• All shipping fees are at the customers expense. This includes shipping fees for a return or exchange. Shipping fees are non-refundable.
• Please contact your local post office to confirm the actual return shipping fee. We recommend you use the cheapest registered airmail method that is available.

You can learn about our warranty policy here.